General Returns Policy
We stand behind all the products that we sell on Onlinii.com.
We want you to love your purchase. That’s why we created a hassle-free replacement-item and return policy. We’re here to help you out!
Most items can be returned within 30 days of delivery for a refund or store credit. Shipping costs may apply and the item must be in its original condition and packaging to be accepted. We require customers to take Pictures of their unopened package when received and pictures of the product after they open it as part of the return policy.
A few items cannot be returned:
- Clearance items
- Items bundled at a discount like 4 for $40
- Items marked “non-returnable”
- Items you have assembled
Don’t worry, damaged and defective items or wrong items shipped are excluded from these exceptions. In the rare case, if your goods are delivered damaged or defective or wrong, we will replace them for you.
Visit My Orders to start a return.
When you return an item, you can receive your original payment refunded. Any associated costs and shipping costs will be deducted from the refund amount.
Special Holidays Return Policy
Items purchased between December 1st to December 31st may be returned through January 31st.
Damaged or Defective Items or Wrong Item Shipped
It’s frustrating and we understand. We replace all damaged or defective or wrong shipped items and return shipping is on us. We will send you a replacement at no cost to you.
For credit card refunds, we will issue the refund within 3-5 business days after we receive the returned item(s). Banks typically take 3-5 days to process your refund.
For all other refunds, please allow up to 2 weeks to process the return and issue your refund.
Returns (Buyers Remorse)
If your item is damaged, missing parts or wrong shipped, don’t worry. For these items, we will send you a replacement at no cost to you.
In case of “I do not like it,” some items can be returned within 30 days of delivery; however, most items are not eligible for returns. Buyer’s remorse is not an acceptable cause for return nor selecting the wrong color or size. Please read all product descriptions carefully. Some products have a modified returns policy.
All shipping costs and other related incurred costs will be deducted from your refund plus a 15% restocking fee. Your return confirmation email will include a shipping label. Print this shipping label and bring the package to a nearby drop-off location of FedEx, UPS or USPS. For special carriers (large, heavy, or fragile items), request your return in the same way listed above. However, instead of printing a shipping label, we will have the carrier pick up the package at your convenience.
Exchanging an Item
We are happy to help you find the products you need! If you would like to exchange an item for another color, size, or different product altogether, there are two ways to exchange an item, depending on your preference.
- Before returning: To receive the new item sooner, you can place an order for the new item before you return the old item. We will credit your account or original payment method less all related incurred costs including shipping costs and restocking fee once we have received the return. Note: you cannot use your store credit until we have received the item and credited your account.
- After the return: Follow the same steps as a normal return. When you receive your refund, use your refund credit to place a new order. We will credit your account or original payment method less all related costs including shipping costs once we have received the return.
Missing or Incomplete Orders
Most missing orders are found within a few days of expected delivery. If your order status says delivered but you haven’t received your package, follow these steps:
- Confirm your shipping address
– Your shipping address is listed under “Deliver to” on the My Orders page
- Check your mailbox, or anywhere else you receive mail
– If the item you shipped is small enough, some carriers may place it in your mailbox
- Check the various entrances of your home
– In an effort to protect from theft, the driver may have left your package in a safer place. Be sure to check your front porch, garage area, back porch, around your grill, and even bushes.
- Check with others at your address or with neighbors
– They might have accepted the package to protect it from theft or bad weather conditions
- Check for a notice of attempted delivery
– This notice will have more information on details and recovering your package
- Give it a little more time
– Some carriers will scan items as delivered prior to arrival. Wait 2 days to account for this. Thanks for your patience! If it has already been 2 days past your scheduled delivery and your package is still missing, you can follow these steps:
Promo codes can be applied to your order during checkout. Promo codes are applicable to most products, but there may be some restrictions. Restrictions may include time frame, or type of product. Product eligibility details are listed along with your promo code.